Refund policy

RETURN & REFUND POLICY

Return Period
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. Proof of purchase or receipt is required.

How to Start a Return
To start a return, please contact us at support@ttpowerpart.com Returns must be authorized before being sent back. Items returned without prior authorization will not be accepted.

Return Address
11417 Irving Park Rd
Franklin Park, IL 60131
United States

Return Shipping Costs
If the return is due to a defective product, a damaged item, or an incorrect item sent by us, we will provide a prepaid return shipping label at no cost to the customer.

If the return is due to customer reasons such as ordering the wrong item, incorrect model selection, compatibility issues, or change of mind, the customer is responsible for the return shipping cost. Customers may ship the item back using their preferred shipping carrier. If a return label is requested from us in such cases, the shipping cost will be deducted from the refund.

Customers are responsible for ensuring they select the correct item before completing their purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-refundable and cannot be returned.

Exchanges
The fastest way to receive the correct item is to return the original product and place a new order once the return has been approved.

Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that original shipping charges are non-refundable. It may also take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@ttpowerpart.com